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Damian Hynes has over two decades of experience in quality analysis and customer service, currently serving as a Quality Analyst at Laya Healthcare since August 2009, where responsibilities include monitoring and analyzing quality in Ireland's second largest health insurer. Prior to this role, Damian held various positions at BUPA Ireland from January 1998 to August 2009, starting as a Customer Service Advisor and advancing to Team Leader in Customer Care, focusing on KPI management and team development. Earlier professional experience includes a role as a Materials Planner at Sanmina and sales responsibilities at Delta Trade International, specializing in bulk sales of dyes to wholesalers across Europe and the USA. Damian holds a BA Honours Degree in Business Studies with Marketing from the University of Brighton and A Levels in Mathematics, Economics, and Physics from Woodhouse 6th Form College.