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Rory Nall is an experienced professional in customer care and product management, currently serving as a Customer Care Representative at Launch Gift Cards since June 2023, resolving approximately 10,000 customer tickets and maintaining the company knowledge base. Previously, as a Product Operations Manager at Drift, Rory developed marketing proposals, refined research processes, and facilitated product release meetings, enhancing communication among product teams. At Xceleration, Rory held the role of Product Manager, achieving significant improvements in customer engagement through targeted marketing initiatives and managing cross-functional communications. Additionally, Rory's earlier experience as a Client Solutions Intern involved auditing user accounts and supervising data processing tasks. Rory holds a Bachelor of Business Administration in Marketing from Georgia State University.