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Mitchell Brown has over 30 years of extensive experience in service delivery and applications support, currently serving as Service Delivery Manager at Latitude Financial Services since December 2015. Prior roles at Latitude include acting positions in Service Excellence and Service Delivery Analysis. Prior to Latitude, Mitchell Brown worked at GE Capital for over 12 years, holding various positions in telephony applications and operations, including Senior Analyst and Change Manager. Mitchell's professional journey began with the Australian Defence Force, where service spanned nearly two decades in the Royal Australian Corps of Signals and Royal Australian Engineers. Educational credentials include a Master's and Bachelor's degree in Information Management and Systems and Computing, respectively, from Monash University.