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Jennifer Mayo serves as a Senior Product Operations Specialist at Lark Health, where significant contributions include developing a cross-functional partner implementation process that halved early Engineering task durations and reduced requirement gathering time. Prior experience includes a role as Senior Technical Writer at Rally Health, where Jennifer's documentation efforts helped achieve a perfect NCQA recertification score, and substantial contributions as a Technical Writer II at Talisys, where a transition to MadCap Flare was executed. Educational credentials include a Master of Arts in Telecommunications with a focus on Digital Storytelling from Ball State University and a Bachelor of Arts in English with an emphasis on Creative Writing from the University of Colorado Denver.