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Victoria SooHoo is an experienced professional in customer support and operations, currently serving in the role of Customer Operations at Lantern since September 2024. Prior to this, Victoria directed customer support at ChartHop for five years, effectively managing three levels of technical support while achieving an impressive ~97% customer satisfaction rate. As Senior Manager at ChartHop, key accomplishments included establishing a technical support team across all US time zones, driving efficiency through North Star metrics, and automating escalation workflows using PagerDuty and Zendesk. Victoria's career began at Booker Software as a Client Success Specialist and includes various roles at Sailthru and experience as a Research Assistant during university studies. Victoria holds a Bachelor of Science degree in Psychology from Eastern Connecticut State University.