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John D Peterson has extensive experience in the IT and customer support sectors, with a career spanning over three decades. Currently serving as a Cell Center Analyst II at Lanlogic since March 2020, John has previously held positions such as Systems Analyst at NTT DATA Services and Network Analyst at Zoom Imaging Solutions, Inc. Their entrepreneurial venture at HempWorx involved offering premium CBD products. Prior roles include Customer Care IT Analyst at Lucas Business Systems, where John managed complex PC and network issues, and Escalation Engineer at Nortel Networks focused on service delivery and technical support. John began their career as an Infrastructure Manager at EDS Group. Educational qualifications include an Electronic Tech Certificate in Electronics and Digital Theory from San Jose Regional Vocational Center.