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Francisco Davi Menezes da Silva Farias has extensive experience in IT support and service management, currently serving as Coordinator of Incidents and Requests at Lanlink Informática since December 2016, with previous roles including Coordinator of Junior Support Services and Supervisor of Contracts. Prior to this, Farias worked at the Tribunal de Justiça do Estado do Ceará where responsibilities included serving as a Level 2 Support Technician. Farias began a career in IT in 2005 with roles such as Network Technician and Hardware and Software Technician at various organizations, including ELLO Serviços and SESA-CE. Farias's educational background includes multiple postgraduate degrees in IT governance and security, as well as numerous certifications in IT service management, Scrum, and Six Sigma.