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Fernanda Heredia is a seasoned professional in customer success and operations, currently serving as a Customer Success Lead at Lalamove since July 2023. Previously, Fernanda held similar positions at Mudafy from January 2022 to January 2023, including Senior Customer Success Advisor. Earlier experience includes roles such as Customer Service Coordinator at Meru.com and Operations Executive at OYO México, showcasing a strong background in customer service and operational management. Additional experience includes serving as Assistant Secretary at the Autoridad Educativa Federal en la Ciudad de Mexico, providing technical support expertise at Uber, and working as a Sales Promoter at Transporte Terrestre Nueva Imagen. Fernanda holds a degree from Universidad Mexicana, S.C.