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The Development Team at Laivly is responsible for designing, building, and maintaining the software that integrates AI and automation with live agents to enhance customer care experiences. This team of developers and lead software engineers focuses on creating powerful, intuitive tools that seamlessly connect with existing contact center systems, thereby empowering customer service agents to deliver faster, smarter, and more on-brand responses. Their work directly supports Laivly's mission to improve the agent experience and, by extension, the overall customer experience for clients.