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Kim Helms is an experienced Customer Care Manager at LA-CO Industries, Inc. since April 2022, overseeing a team of five specialists and managing various operational responsibilities including coaching, training, and performance evaluations. Previous roles include Order Entry and Customer Service Manager at Diversified Labeling Solutions, where Kim managed a team and improved processes, as well as supervisory positions at Magnetrol International, where Kim focused on customer service and issue resolution. Educational background includes a Bachelor of Arts in Management from Benedictine University, along with multiple certifications from the College of DuPage in areas such as Supervision and Organizational Leadership.