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Katheline Mougammadou is an experienced customer support professional with a comprehensive background in various industries. Currently, Katheline serves as a Customer Support Representative at L2L, focusing on enhancing user experience through effective troubleshooting and process improvement. Previously, at SwipeGuide, Katheline held roles as a Senior Product Support Specialist and Product Support Specialist, where responsibilities included developing educational materials and managing customer feedback to increase operational efficiency. Katheline's earlier experiences include technical support at MessageBird, quality assurance at Voxpro, and customer service roles at Cognizant and Ubiqus. Katheline holds a Bachelor's degree in Business & Entrepreneurship from Novancia Business School Paris and has pursued further education in business administration.