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Frank Zupa has a strong background in leadership and management, with a focus on strategy, business transformation, and process improvement. Frank has held various roles at both Verizon and Kyocera Document Solutions America, Inc. Most recently, they served as the Vice President of Customer Operations at Kyocera, where they oversaw a wide range of responsibilities including sales operations, supply chain management, service delivery, and quality assurance. Prior to that, Frank worked as an Independent Professional Advisor at GLG, providing management consulting and industry expertise to financial firms and Fortune 500 enterprises. Frank also held several leadership positions at Verizon, including Area Vice President of Strategy and Business Transformation, Executive Director of Process Transformation and Lean Six Sigma, and Director of IT Transformation and Program Management. Throughout their career, Frank has demonstrated strong analytical and problem-solving skills, driving significant cost reductions and process improvements.

Frank Zupa's education history begins with their high school education at Delbarton School, which they attended from 1988 to 1992. Frank then pursued their Bachelor of Science degree in Electrical Engineering at Manhattan College, graduating in 1996. Following this, they studied Electrical and Electronics Engineering at Columbia University from 1998 to 2001. In 2018, Frank attended the Massachusetts Institute of Technology - Sloan School of Management for executive education in Digital Transformation - Platform Strategies.