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Andrey Mertsalov is a skilled scriptologist with extensive experience in sales and telemarketing. Currently working at Alfa-Bank since July 2021 and Kwork since August 2018, Mertsalov specializes in creating tailored sales scripts and scripts for automated calling systems. Previous roles include developing and implementing sales scripts at SF Education, leading sales script development at "Манго Телеком," and various positions at FL.ru, Вау! Холдинг, and Вау! колл-центр, where Mertsalov demonstrated proficiency in training, managing call centers, and building sales departments. Mertsalov began the career in sales at Telecontact, showcasing a strong foundation in telemarketing and client engagement. Education was completed at Средняя школа №13 г. Орел from 2000 to 2011.