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Elbin Monroy is a seasoned technical support analyst currently serving on the Root Cause Team at KWI since June 2022. Prior to this role, Elbin held various positions at US eDirect from August 2017 to May 2021, including Technical Implementation Lead, Associate Software Engineer, Software QA, and Application Engineer, where responsibilities ranged from executing database and server maintenance to participating in planning meetings and testing software. Experience also includes a role as a Brand Representative at MarketSource Inc. and as a Game Advisor at GameStop. Elbin's academic background includes a Bachelor's degree in Computer Science from the State University of New York at Old Westbury and an Associate of Science in Computer Science from Nassau Community College.