Antony is currently a Sales Development Representative at Kwara. Antony previously worked as an Operations Officer at Family Bank Ltd from July 2017 to April 2020. In this role, they were responsible for processing cash and cheque payments, ensuring full and accurate recovery of commissions, and performing specialized transactions such as Banker's cheques and Fx transactions. Antony also oversaw the opening of new accounts and maintained updated customer information in the banking system.
During their time at Family Bank Ltd, Antony was instrumental in ensuring the branch met its PBT targets month on month in 2019 by achieving set KPIs on their scorecard. Antony also ensured the branch met its customer on boarding targets for new customers via various platforms, increasing the bank's customer numbers by 150%.
Antony is a skilled operations officer with a proven track record in meeting targets and ensuring compliance with internal controls and policies. Antony is a team player with a customer-centric approach, and is committed to providing excellent service.
Antony has a Bachelor of Economics from the University of Nairobi. Antony also has various certifications from the YALI Regional Leadership Center East Africa in Fundamentals of Grant Writing, Management Strategies for People and Resources, Understanding Renewable Energy, and Workforce Collaboration and Development. In addition, they have certification from the Kenya Bankers Association in sustainable finance initiative and from the European Investment Bank (EIB) in The Contact Centre Training. Finally, they have a certification from the Ministry of ICT and Innovation Kenya in Ajira Digital Programme and from Mount Kenya University - MKU in Microsoft Office Specialist: Microsoft Office 2013.