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Benjamin Akinsanya has had a range of work experiences in customer success and product operations. Benjamin began their career as a Customer Care Representative at Jumia Group in 2019, where they assisted customers with technical issues and ensured quality assurance requirements were met. In 2020, they worked as a Customer Success Analyst at Selloff.ng, where they focused on creating and maintaining company-client partnerships and improving operational efficiency. In 2021, Benjamin served as a Data Annotator at Hugo, specializing in computer vision and natural language processing. Most recently, they joined Nomba in 2022 as a Product Operations Associate, where they build and iterates on systems to address user issues, creates accountability systems for feature development, and resolves product-related issues. Overall, Benjamin has gained experience in customer support, data annotation, and product operations throughout their career.

Benjamin Akinsanya pursued their Bachelor of Science degree in Biochemistry from the Federal University of Agriculture, Abeokuta, from 2014 to 2018. In addition to their formal education, they obtained a certification in "Foundations: Data, Data, Everywhere" from Coursera in September 2022. Prior to that, they completed a certification in "Foundations of User Experience (UX) Design" from Coursera in November 2021.