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Nkiruka Okonkwo is a seasoned professional with extensive experience in customer support and operations. Currently serving as a Senior Analyst in Payment Dispute Resolution at Kuda since October 2020, Nkiruka has also held roles as a Senior Backoffice Operations Specialist, Senior Customer Support Specialist, and Customer Experience Associate within the same organization. Previously, Nkiruka worked as a Customer Success Representative at Carbon from November 2019 to October 2020 and as a Customer Service Representative at knokabout Fashion from August 2017 to January 2018. Nkiruka earned a Bachelor's degree in Political Science from the University of Ibadan between 2014 and 2018.