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Justin Murphy is a Customer Success Specialist at ktMINE, overseeing the Customer Success team for an intellectual property data and analytics platform since June 2018. Responsibilities include managing client support systems, leading Salesforce reporting, negotiating contract renewals, and contributing to a high renewal revenue retention rate of over 91%. Prior experience includes roles as an Account Manager at Cars.com, an Entrepreneur and Owner of JM Digital Rewind, an Account Relations Representative at Canon USA, and various positions in education and media relations. Justin holds a Bachelor's degree in Interdisciplinary Studies from the University of Missouri-Columbia.