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Insan M Darmawan has extensive experience in customer service roles, currently serving as Customer Service Assistant Manager at FinAccel since July 2017, where responsibilities have included leading a team and handling executive duties. Previous positions include Customer Service Specialist at Deliveree On-Demand Logistics, Lead Client Service Representative at YesBoss, and various roles at Bukalapak, INET GLOBAL INDO, and PT Bank UOB Indonesia, demonstrating a consistent focus on enhancing customer experiences, resolving inquiries, and performing quality assurance across diverse platforms.