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Danielle Andrade is an experienced professional specializing in SAP implementations and customer care management, currently serving as Key User OTC - IT Expert at The Kraft Heinz Company and Key User SAP OTC at PTC Group. Danielle's previous role at Puig involved leading e-commerce customer service initiatives for the Carolina Herrera website project in Brazil. Prior to that, a significant tenure at L'Oréal encompassed project analyst responsibilities, focusing on the restructuring of logistics operations and improvements in SAP SD systems across global subsidiaries. Danielle also held various customer care roles within L'Oréal, optimizing service processes for luxury accounts and managing key client relationships. Danielle's educational background includes an MBA in Integrated Management Systems from Universidade Candido Mendes and a Bachelor's in Environmental and Sanitary Engineering from Estácio.