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Ekaterina Arangelova is a seasoned professional in IT service management with extensive experience across reputable organizations. Currently serving as a Senior Service Manager at KPMG IT Service OOD since July 2023, Ekaterina focuses on engineering efficient IT service processes and engaging with stakeholders during the interview process. Previously, at Software AG from May 2021 to July 2023, Ekaterina handled incident and problem management, ensured seamless service transitions, and maintained service SLAs and KPIs. Ekaterina's tenure at DXC Technology involved managing security services and customer service contracts, alongside overseeing data entry and compliance within the customer services sector. A strong foundation in customer care originated at DHL Express Bulgaria, where responsibilities ranged from supervising a team, ensuring compliance with customs legislation, to enhancing customer service quality. Ekaterina holds a Bachelor's degree in Economics from D.A. Tsenov Academy of Economics, attained between 2009 and 2013.