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Dr. Venky Krishnaswamy is the founder and CEO of Koopid Inc., a venture-backed SaaS company based in Silicon Valley and Bangalore, India. Koopid’s A.I-powered CX Orchestration platform simplifies consumer-to-business conversations, delivering frictionless engagement across channels and speeding up resolution. Venky was previously worldwide head of Avaya Labs, with responsibility for incubating new products and solutions for Avaya. He is recognized as an industry pioneer in the enterprise communications industry, and built the earliest known Voice-and-Video IP phone in the industry. He holds over 50 granted US patents and is the author of numerous scientific publications. He is a two-time winner of the prestigious Thomas Edison Award presented by the R&D Council of New Jersey for his influential patents on the use of AI techniques in Unified Communications and Contextual Communications in Contact Centers.

Dr. Krishnaswamy holds masters and doctorate degrees in computer science from Yale University and a bachelor’s degree from IIT Madras. He has also been featured or keynote speaker at many leading conferences and industry events.