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Lisa Kettelmann is an experienced Client Success Manager in Global Business Services at Konica Minolta Business Solutions Europe GmbH, where tenure began in June 2017. Prior roles at Konica Minolta include Business Relationship Manager for both Global Business Services and International Accounts. Previously, Lisa served as Service Delivery Manager for Major Accounts at RICOH Deutschland GmbH from November 2014 to May 2017. Educational qualifications include a Bachelor of Arts in Integrated Design with a focus on Service Design, Design and Economy, and Design Concepts from Köln International School of Design (KISD), supplemented by an exchange semester in Design Management and Change Management at Inholland University of Applied Sciences.