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Audra Baggett is an experienced communications manager currently serving at KONE since August 2018, focusing on persona-based internal communication strategies, particularly for the technician/factory operative audience. Previously, Audra held roles as a Marketing & Communications Specialist at KONE, contributing to customer engagement programs that generated significant revenue, and as a Communication Specialist at Service First Mortgage, where innovative communication strategies were developed. Audra's career also includes experience at PwC as an Administrative Support Concierge and a lengthy tenure at Tetra Pak, where responsibilities ranged from Senior Analyst in Communications and Digital Marketing to managing global service standards and operations. Audra holds a BBA in Marketing from the University of North Texas.