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Franziska Müller is an experienced professional in the field of digital product management and customer experience, currently serving as the Product Area Lead for Digital Customer Touchpoints at ING Deutschland since May 2021. In this role, Franziska focuses on enhancing the digital interactions for investment and savings customers. Previous experience includes positions as Product Owner for an Investment App and various roles at CGI, where responsibilities encompassed product management and customer-centric solutions in the banking and aviation sectors. Early career stages involved project coordination and IT project management assistance at Fresenius Group and MRM//McCann, respectively. Franziska holds a Master of Science in Wirtschaftsinformatik from Provadis School of International Management and Technology AG and a Bachelor of Science from Baden-Wuerttemberg Cooperative State University.