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Folashade Ajayi is an experienced professional in operations and customer service, currently serving as the Operational Excellence Manager and Head of Supply Retention at Kobo360 since September 2019. In this role, Folashade manages Partner/Driver experience, ensuring efficient field operations while addressing issues related to trucking, onboarding, and operational challenges. Previous positions include Waybill Manager, where Folashade focused on waybill collection and promoting digital solutions, and Operations Coordinator, emphasizing technology utilization. Folashade's earlier experience includes roles as a Customer Service Representative at Smartlinks, Financial Planner at NSIA Insurance Limited, and Front Desk Officer at Digiteriat. Folashade holds a Master of Business Administration from the University of Lagos and a Bachelor’s degree in Mass Communication/Media Studies from Kwara State University.