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As their Chief Client Officer, Susan ensures their clients have the resources they need to be successful. Those resources include best practices, training, documentation, and a team of Knowledge Architecture experts who guide their clients every step of the way.

During her time at Knowledge Architecture, Susan has led over 130 AEC intranet implementations, produced dozens of intranet case studies, and been instrumental in building their client community and client success program. Her previous roles in human resources, construction management, and engineering systems at Mazzetti and Gilbane Building Company allow her to draw upon a broad range of industry experiences to help their clients succeed.

Susan holds a Bachelor of Science in Engineering from Smith College, a Masters of Public Administration from the University of Southern California, and has taught principles of knowledge management at Columbia University.

Susan enjoys learning about the historical roots of current events, random acts of sewing, and spending time with trees.