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Akash Goswami is a seasoned professional in cloud communications with extensive experience at Knowlarity since March 2016, where roles have included Senior Manager and Team Lead for Strategic Accounts in Customer Success, among others. Prior to this, Akash held the position of Operations Associate at Smartwards Services Pvt Ltd, contributing to a mobile-based customer engagement platform aimed at enhancing customer retention for offline retailers. Academic credentials include a Bachelor's degree from Delhi University.