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Rachael Hilliker is a Senior Technical Program Manager at KnowBe4 since August 2022, with a diverse background in business analysis and project management. Prior positions include Senior Business Analyst at WCG, where Rachael co-chaired the Disability Employee Resource Group, and Software Business Analyst at Medstreaming. Rachael's experience also encompasses project management at Grant Street Group and various roles as a Business Analyst at Dewpoint and TEKsystems, serving clients like Delta Dental of Michigan. Earlier career roles include Compliance Analyst at Michigan State University, Eligibility Specialist for the State of Michigan, and Institutional Review Board Secretary for the State of Michigan Department of Community Health. Rachael holds a Master of Arts in Educational Technology from Michigan State University and a Bachelor of Science in Human and Social Services Administration from Bellevue University.