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Michael Hughes has over 20 years of work experience in various roles. Michael began their career in 1991 as a Reconveyance Specialist at ITT Residential Capital, where they were responsible for title reconveyance process and preparing periodic account status reports for management. Michael also handled problem resolution and collections for distressed loan portfolios. In 1996, they became a Lead Loss Mitigation Specialist at Valley National Bank/Bank One, where they were responsible for servicing delinquent mortgages, auto loans, and leased auto accounts. Michael consistently resolved delinquencies and successfully maintained one of the three lowest loan default ratios in the Western region. Michael also performed management duties for the department. In 1997, they became a Loss Mitigation Specialist at PSB Lending, where they were responsible for pre-foreclosure process of Title One HUD loans. In 1999, they became a Desktop Support Analyst at Pinnfund USA, Inc. In 2001, they became a Senior Technical Support Analyst at Capital One Auto Finance/Peoplefirst.com, where they provided technical support to 250+ end users in a 24/7 environment and was in charge of a staff of six direct reports. In 2003, they became a Consumer Mortgage Loan Underwriter II at Wells Fargo Home Mortgage, where they reviewed credit applications, credit bureau information, collateral valuation, tax returns, financial statements, and other supporting documentation to recommend/approve requests within decision authority levels. In 2008, they became a DevOps/Configuration Management Analyst/Application Support at Brandes Investment Partners, where they were responsible for configuration management, deploy, implementation, and project management. In 2019, they became an Application Support Engineer II at LPL Financial, where they provided cloud support in implementation and system administration of Microsoft Dynamics 365. Currently, they are a Technical Customer Support Engineer II (remote) at Kneat Solutions, where they are responsible for logging and owning support issues and incidents until resolution and acting as primary support liaison between the company and its customers.

Michael Hughes holds a Bachelor of Science (B.S.) in Computer Information Systems from Devry University - Los Angeles, which they obtained between 1987 and 1990. Michael has also obtained several certifications since then, including Kneat Application Power User Training Certification (2022) and Kneat Application End User Certification (2022) from Kneat Solutions, Microsoft TFS Administration Course Certificate of Completion from Microsoft, ITLv3 Foundation from CSME, Pivotal CRM Administration Course Certificate of Completion from Aptean, and Charles River Systems Admin Certification from Charles River Development, all obtained between 2009 and 2022.