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Luis Luna has been in the tech support industry since 2010. Luis began their career at Western Digital, where they were a Tech Support Level II and Social Media Moderator. Luis then moved to CafeX Communications in 2017, where they were a Tier 1 Support Agent. In 2019, they joined LivePerson as a Tier II Support Engineer, providing solutions to customer issues using their knowledge of HTML/CSS/Javascript and tracking issues on JIRA. Currently, they are employed at Knack as a Technical Support.

Luis Luna attended the Instituto Tecnológico de Santo Domingo from 2006 to 2008, studying Computer Science. Luis then attended the Universidad Nacional Pedro Henríquez Ureña from 2008 to 2012, earning an Ing. en sistemas in Computer Science.