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Jennifer Chen has a diverse work experience spanning several industries. Jennifer is currently the Director of Customer Success at Klir, a position they have held since February 2023. Prior to this role, Jennifer worked as a Senior Customer Success Manager at Klir from September 2021 to February 2023.

Before joining Klir, Jennifer was a Senior Customer Success Manager at Roadster, where they focused on serving major auto groups. Jennifer also held the role of Customer Success Manager at Roadster, where they provided product training and support to dealerships using Roadster's Express Storefront. Jennifer worked at Roadster from January 2019 to September 2021.

Earlier in their career, Jennifer served as a Senior Business Analyst at Toyota North America, focusing on consumer interactive initiatives for Toyota Financial Services from 2017 to 2018.

Jennifer's work experience also includes a role as a Digital Manager at The Howard Hughes Corporation from 2012 to 2017. In this position, they developed and executed digital marketing programs across various channels, collaborated with agencies and stakeholders, and led the implementation of key digital tools and platforms.

Jennifer began their career as a Peer Advisor at the University of Texas at Dallas, where they provided guidance and support to students from August 2011 to December 2012.

Jennifer Chen completed their Bachelor of Science (BS) degree in Marketing & Global Business at The University of Texas at Dallas from 2010 to 2013. Later, they pursued a Master of Business Administration (MBA) degree in Marketing and Strategy at Southern Methodist University, which was completed between 2015 and 2017. In addition to their formal education, Jennifer obtained various certifications, including Certified Scrum Product Owner and Certified ScrumMaster from Scrum Alliance in April 2018. Jennifer also obtained a certification in Inbound Marketing from HubSpot Academy in June 2017.