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Jess McMahon is a seasoned professional in customer success and marketing, currently serving as Principal Customer Success Manager at Klaviyo since August 2022, following a tenure as Senior Customer Success Manager. Prior experience includes leading email marketing efforts at Reload Media from December 2020 to July 2022 and holding senior roles at Reload Digital, where responsibilities encompassed senior marketing management and CRM specialization. Earlier career milestones feature work as a Senior Publicist and Publicist at Heapsaflash, along with an internship at Universal Music Group. Jess McMahon holds a Bachelor of Business/Media and Communications with a focus on Marketing from Queensland University of Technology, completed between 2011 and 2014.