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Francis Baker is an accomplished Email Delivery Engineer at Klaviyo since June 2017, progressing through roles such as Deliverability & Compliance Technical Specialist and Senior Deliverability & Compliance Specialist. Concurrently, Francis serves as an Advisor at UserEvidence since November 2021. Prior experience at Apple includes positions as an iOS Senior Advisor and Mac+ Advisor, where responsibilities involved handling technical support and customer consultations. Francis's significant achievements include ranking in the top 5% for Customer Satisfaction and Issue Resolved within the first three months at Apple. Educational credentials encompass a Bachelor of Technology in Information Technology from the University of Massachusetts Lowell, a Python Programming course at General Assembly, an Associate's Degree in CIS from Quinsigamond Community College, and a high school diploma focused on Architecture from Weymouth High School.