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Uriel Garcia is a seasoned IT professional with extensive experience in desktop support and IT management. Currently serving as a Senior Desktop Support at KKR & Co. Inc. since November 2021, Uriel excels in troubleshooting and problem-solving for technical incidents, delivering exceptional customer service through various platforms. Prior to this role, Uriel worked as an IT Support Analyst at Ubisoft, contributing to software management and asset tracking, and was instrumental in upgrading systems across multiple sites. Uriel's background includes leading a corporate help desk team at Hornblower Cruises and Events and providing IT provisioning support at Salesforce, where Uriel managed deployment and inventory of new hire assets. Uriel holds a certificate in Fundamentals of Technical Support from City College of San Francisco, coupled with training in technology support from Year Up Bay Area.