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Luís Silva has extensive experience in quality management and customer service within the travel industry. Currently serving as Quality Team Manager at Kiwi.com since July 2015, Luís contributes to the development and implementation of quality strategies, oversees improvement plans, and manages stakeholder engagement. Prior roles at Kiwi.com include Quality Specialist, responsible for quality reviews and coaching customer service colleagues, and Travel Consultant, where Luís assisted customers with travel-related inquiries. Additionally, experience as a Sales Assistant at Mundo do chã involved enhancing store appeal and product promotion. Luís obtained education from Escola Secundária de Monserrate.