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Serena Rizkallah has extensive experience in aquatic management and customer service, currently serving as General Manager at KIDS FIRST Swim Schools & Franchise Company since July 2018, overseeing the hiring, training, and supervision of the aquatic team. Prior roles include Assistant Manager at The Johns Hopkins University Applied Physics Laboratory and Summer Center Director at Brick Bodies Fitness Services, Inc., where responsibilities included managing aquatic teams, developing marketing materials, implementing effective budgeting, and ensuring positive member experiences. Serena's background also features various positions such as Membership Counselor, Administrative Assistant, and Swim Instructor, where skills in sales, customer service, and swim instruction were further developed. Education includes studies at Community College of Baltimore County and Harford Community College.