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Joanna Marie Lapa is an experienced professional in player engagement and virtual assistance, currently working at Keywords Studios since August 2023. Joanna has maintained a dual role as a virtual assistant through Upwork and OnlineJobs.PH since April 2015. Additional roles include executive assistant and lead generation specialist at Simpli Scaled and various companies such as HolyMama, Gentask Virtual Assistance Agency, and Paradise Holistic Health. Joanna's background also includes experience as an AI annotator at TaskUs and as an appointment setter at ClearSource BPO. Educationally, Joanna holds a Bachelor of Science degree in Information Technology from José Rizal University, completed in April 2015.