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Joseph Cerrato is an accomplished Digital Product Director at KeyBank, specializing in the management and improvement of online banking and mobile app services for Laurel Road. With extensive experience in digital product ownership and performance management, Joseph has successfully led agile development squads and established a robust foundation for digital business intelligence. Previous roles include Business Process Improvement Specialist at The Poirier Group, where Joseph managed strategic improvement projects for major retailers, and a transformation role at Sears Canada focusing on enterprise process enhancements. Joseph holds both a Master’s and a Bachelor’s degree in Industrial & Systems Engineering from The Ohio State University.