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Diana Györkös has over 15 years of experience in sales development, customer care, and project management within various industries. Currently, Diana works at Keycafe, focusing on sales development and customer care since October 2018. As an Independent Professional since 2009, Diana serves as a Call Center Consultant specializing in project and performance management. Previous roles include Director of Client Engagement at nGUVU, where the focus was on gamified solutions for contact centers, and Director of Sales and Marketing at Atelka, a leading customer contact management provider. Diana also has experience as a Performance Management Consultant at Groupe Dynamite and held management positions at Bell from 2002 to 2008. Diana holds a degree in Business Administration from HEC Montréal, completed in 2002.