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Ntshidiseng Mokoena is a skilled Customer Success Specialist at Kerridge Commercial Systems since March 2023, focusing on document layout modifications using HTML and CSS, ensuring customer product usage, and creating help documentation and video content. Prior experience includes serving as a Customer Excellence Specialist at Juta and Company (Pty) Ltd from April 2020 to March 2023, where responsibilities involved problem-solving support for the front office and implementing changes to outsourced procedures. Ntshidiseng also brings nine years of experience as a Consultant and Customer Care Representative at MultiChoice Group, demonstrating strong communication skills and conflict resolution capabilities. Educational qualifications include a Diploma in Computer Systems Networking and Telecommunications from Boston City Campus (2017-2020) and an International Diploma in Computer Studies from CTI (2008-2010).