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J. Kenneth Muhunyo is an experienced Process Engineer currently working at the Kenya Revenue Authority since March 2019, where responsibilities include leading cross-functional process re-engineering projects, conducting detailed process analyses, and providing subject matter expertise. Previously, J. Kenneth served as a Quality Analyst for Customer Experience at Commercial Bank of Africa, conducting audits, facilitating customer experience surveys, and preparing management reports to enhance business processes. Additional roles include Central Operations Officer and Brand Internalization Coordinator at Chase Bank Kenya Ltd, and Treasury Officer, demonstrating a strong background in operational efficiency and quality assurance. J. Kenneth holds a Bachelor of Commerce degree in Accounting from JKUAT, attained in 2010.