ÂÜÀòÂÒÂ×

Mercy Muthoni Makunyi has extensive experience in the aviation industry, currently serving as the Optimization Manager for Network Planning & Alliance at Kenya Airways since April 2011. In this role, Mercy oversees charter and lease agreements, focusing on revenue management and client relations with VVIPs, corporate clients, and charter agents. Previous positions at Kenya Airways include Revenue Management Analyst and Sales and Ticketing Agent, where responsibilities encompassed inventory strategy development and customer service. Prior to joining Kenya Airways, Mercy worked as a Customer Service Agent at Jetlink Express and completed an internship at Air Uganda involving various operational tasks. Mercy holds a Bachelor of Commerce in Marketing from KCA University and a Diploma in Aviation Management from the Air Travel and Related Studies Centre.