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Elizabeth Siama has extensive experience in customer service and travel documentation, currently serving as a Travel Document Unit Agent at Kenya Airways since November 2024, focusing on document verification and client communication. Prior roles include Customer Service Agent positions at both Kenya Airways and Jambojet, where responsibilities included managing passenger inquiries and check-ins. Elizabeth also worked as a Sales and Marketing Specialist at Muthokinju Paints and Cement and held customer service roles at d.light and grey owl company. Elizabeth Siama earned a Bachelor of Laws (LLB) from Mount Kenya University, with further training from the Kenya Airways Pride Centre.