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Terry Keltz, CPCU, AIC-M, has extensive experience in claims management and underwriting within the insurance sector, currently serving as Claims Director at Kemper since February 2021. Previously, Keltz held multiple leadership roles at CSAA Insurance Group from January 2007 to February 2021, including Claims Supervisor with responsibilities in auto claims oversight, quality reviews, and change management, as well as SR Underwriting Supervisor, overseeing a team of 17 underwriters. Keltz also possesses a strong background in sales and customer service from tenure as a Sales Office Manager at State Farm, where successful sales strategies and team management were implemented. Keltz's career reflects a commitment to professional development, employee coaching, and exceptional service delivery.