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Robyn Wells is a seasoned professional with extensive experience in business analysis and IT service management. Currently serving as a Senior Business Analyst at Kemper since April 2021, Robyn previously held roles at TransUnion as an IT Service Level Management Consultant, where responsibilities included creating Service Level Agreements and ensuring contract compliance. Robyn's experience also includes working as an IT Compliance Analyst at Tribune Media, overseeing IT change management to meet Sarbanes-Oxley standards, and as an IT Service Manager at Accretive Health, focused on compliance with SSAE 16 SOC II audit standards. Earlier career highlights include a position at Chicago Public Schools as a Sr. Business Analyst/ITSM Change Manager, promoting ITIL processes, and various roles at Allstate Insurance Company, where Robyn facilitated change management and coordinated training initiatives. Robyn holds a BS in Computer and Information Sciences from Hampton University.