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Toi Beavers has over a decade of experience in customer success and operational support, currently serving as a Customer Success Manager at Kelly Services since August 2010. Responsibilities include assisting with operational business review strategies, developing actionable insights, and ensuring the delivery of action items to clients. Previous roles at Kelly Services include Client Success Analyst and Shared Services Team Lead in both Background Screening and Order Processing, where Toi Beavers implemented centralized processes and improved operational efficiency. Prior experience includes work as a PCI Compliance Administrative Assistant at North American Bancard and a Student Office Assistant at Oakland University. Toi Beavers holds a Bachelor of Arts in English Language and Literature from Oakland University, earned in 2009.