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With a background in both Youth Development, Human Resources and Real Estate, Ivana brings diversity to her role as Director of Agent Experience. She has her degree in Biological Sciences from Binghamton University. Born in Argentina and raised in Queens, she appreciates and recognizes the importance and greatness in diversity. She dedicates her time in creating the happiest and inviting work space for her peers and clients. As Director of Agent Experiences, she oversees agent onboarding, ongoing support and event planning.