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Karen Ferrell has over two decades of experience in sales operations and customer service, currently serving as the Sales Operations Supervisor at Kele, Inc. since March 2003. Ferrell has held various roles within the company, including Sales Lead, Inbound Manager, Returns Supervisor/Planning Coordinator, and Customer Service Specialist, demonstrating expertise in managing inbound operations, overseeing return processes, and providing customer support. Prior experience includes positions at VoiceStream Wireless as a Collection Agent and at Rapac as a Quality Control Coordinator. Ferrell holds a Bachelor of Business Administration in Marketing from Strayer University, earned between 2008 and 2013.