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Anisha Karira is a skilled professional with experience in customer success and product training, currently serving as a Product Trainer and Customer Success Manager at Keka HR since April 2022. Anisha manages customer queries related to software, addresses escalations, and collaborates with cross-functional teams to resolve issues promptly. Previously, as an Implementation Specialist, Anisha led successful software implementations with a customer satisfaction rate of 80% and provided hands-on training to ensure effective knowledge transfer. Prior experience includes the role of International Customer Success Specialist at Telebu Communications, where Anisha managed customer queries for the “SMS Country” product, focusing on the MENA markets and consistently exceeding performance goals. Anisha holds a Bachelor of Arts degree in Mass Communication/Media Studies from Villa Marie Degree College for Women, earned between 2017 and 2020.